1. Install DS cam on your iOS or Android phone from the App Store or Google Play. You can also download it via Surveillance Station > Application Center > Mobile Apps > DS cam using the QR code. [1]
2. Make sure DSM and Surveillance Station 7.0 or later are installed on your Synology NAS and that your cameras are configured in Surveillance Station. [4]
3. Open DS cam and tap Sign In. Enter your Synology server’s internal or external IP address, DDNS hostname, or QuickConnect ID, along with your Surveillance Station username and password. [4][7]
4. For QuickConnect access, enable it at DSM > Control Panel > External Access > QuickConnect. [4][7]
5. After signing in, use DS cam to view live feeds and recordings remotely whenever your phone has a network connection. [1][11]
If live video works only on your home network but cameras appear disconnected remotely, the provided knowledge base identifies this as a reported issue after Surveillance Station 7.2, but does not provide a confirmed fix. [3]
Sources: [1], [3], [4], [7], [11]